Returns
If something is wrong with your order, we want to hear about it.
Damaged, leaking or the wrong item
Message us within 7 days of delivery with your order number and a short note on what arrived. We will send a replacement or refund you, whichever you prefer, including the shipping you paid. You do not need to send anything back: throw away a spoiled or leaking bottle, and keep a wrong one.
Opened bottles
For food-safety reasons we cannot take back or refund a bottle that has been opened, unless it arrived damaged or wrong as described above.
Unopened bottles
We do not take back unopened bottles because of a change of mind. If something is wrong with your order, the damaged, wrong and lost rules on this page apply. If we ever refund you, you keep the bottles.
Lost packages
If your tracking shows no delivery 10 days after the shipped email, message us. If the tracking cannot find it and it never reached you, we count it as lost and send a replacement at no cost.
Refunds
Refunds go back to the card you paid with. Once we issue one, it usually shows up within 5–10 business days, depending on your bank.
How to reach us
Use the contact form or email peeweedread@rastatease.com. Include your order number. A person reads every message.